MegaPC Computers Australia Pty. Ltd. is a privately owned company in Melbourne's South East. We are a specialty store selling computer hardware both online and from our retail shop. Unlike most of our competitors we value each and every person we deal with and we're happy to share our expertise about computer hardware to help our customers achieve long term satisfaction with our products and services. With computer hardware changing so rapidly we understand that you might not have the time to dedicate to keeping track of all the latest products on offer, but we do, so you can simply ask us to suggest the best possible solution for your needs.

At MegaPC we strive to satisfy our customers not only with competitive pricing but also with a level of service not commonly experienced from an online retailer. We offer FREE telephone and email support for all our products and our Systems are guaranteed to be 100% stable or we will fix it for free. That means you won't have to put up with blue screens and other hardware related problems.

Online Ordering 3 Steps

• Register a username and password (once only)
• Set up your billing and/or delivery addresses first time you order
• Proceed to the secured checkout page where you select the address and enter in payment details

Our primary method of contact with you will be email so please make sure you get the address right! We will also need at least one daytime contact phone number, and at least a landline phone number if ordering with credit card online.

Payment

Payment can be made by Mastercard and VISA online or over the phone, Bank Transfer or Direct Deposit, Money order by mail, Cheque (with photo ID), Credit Card, EFTPOS, or Cash in store if picking up your order. Payment must be received and cleared before goods are released.

Delivery

We currently use two courier companies:

• Couriers Please for all deliveries within what they class as Melbourne Metro. Price is $9.90 per parcel up to 20kg (cubic or dead weight, whichever is greater).
• Australian Air Express (AAE) for all deliveries outside Melbourne Metro. 3KG Satchels which are A3 size are $15 anywhere in Australia, insured against loss or damage, and almost always reach their destination overnight. Larger parcels are sent by road and may take longer depending on the destination. For those larger items an estimated price will be given when you place your order. If actual price turns out to be less, you will be charged less than the quoted price, if more, we will contact you for your approval.

Tracking is available online for both courier companies and tracking numbers are sent by email when online orders are dispatched.

Both courier companies are very reliable. If you receive goods that appear to be damaged in transit, when signing that you received them, write a note saying "item appears to be damaged" next to the signature. Please contact us immediately if you receive something from us that turns up damaged.

If you request delivery to a PO Box, the item will be sent with AAE even if it's within the Melbourne Metropolitan area.

Faulty Items

If you have a product that's faulty please see the Support Pages which contain solutions to some common problems and also a support request form which you may submit online. We will then either issue you a Return Authorisation (RA) number, or give you instructions for solving the problem. When you have a problem with one of our products we're here to help! All products carry a minimum warranty period of 12 months unless otherwise specified. If a product has additional manufacturer's warranty we will still take care of it for you but will ask you to pay for the delivery costs involved if it has been over a year since you purchased it.

International Orders

We sell ONLY to Australian residents, no exceptions. If you are not in Australia and you place an order online we will delete it. Please purchase products in your own country or if you want to save money with bulk purchases you should order from the manufacturing countries like China or Taiwan.

Website Affiliates and Links

We welcome all inbound links from other websites and appreciate your support in that way. If you believe you have a website with a similar topic and would like to have mutual links please email your request to sales@megapc.com.au. If you found us through a price comparison website that allows for user feedback, please record your experience with us for the benefit of others who are unsure about ordering from us for the first time. We currently have an excellent reputation with the online community due to our focus on customer-satisfaction.

If you have any other questions please contact us.